Stimulating. Motivating. Challenging.

Nagravision, a division of the Kudelski Group, is the world leader in the creation and delivery of state-of-the-art technologies to secure the revenues of content owners and service providers for digital television and interactive applications across all network types. Nagra’s solutions enable consumers to access content seamlessly over any device through a compelling viewing experience.

Location: Noida, India

Mission

A Customer Coordinator is a member of the Program Management Office (PMO) team who is responsible for the coordination of assigned projects and tasks that can include planning, scheduling, budgeting, reporting, and communicating with stakeholders throughout the project or in-service phases. The PMO Customer Coordinator (PCC) will work closely with customers and a variety of internal stakeholders and communicate with various departments to keep everyone on board about any changes to the project or in-service plan. The PCC will become the customer touch point based on Service Level Agreement (SLA) commitments once in-service for Low-Touch customers.

Responsibilities

 

• Plan and coordinate the successful execution of customer project(s) and SLA maintenance releases in-line with contractual commitments by working closely with Product Line Management (PLM), R&D and System Engineering to ensure alignment on project requirements, resourcing, priorities and develop a joint constructive approach to resolve issues.

 

• Develop, maintain & monitor deliverable, schedules, budgets, and report progress to internal and external stakeholders.

 

• Manage deliverable risks, issues, and dependencies.

 

• Prepare & hold customer meetings to report deliverable status as and when required.

 

• Provide visibility to the stakeholders through regular reporting of the project status and SLA compliance.

 

• Provide administrative support to Program Managers and or Customer Success Managers (CSM’s).

 

 

Requirements / Profile

• 2-5 Years’ experience in a project or service level coordinator role directly managing virtual distributed and multi-cultural teams and customers.

 

• Experience from working in the IT sector.

 

• Proven ability to constructively resolve conflicts, achieve internal and external alignment amongst stakeholders, effectively drive internal organizations to achieve business and operational goals.

 

• Proven ability to engage and work in matrix organization.

 

• Ability to produce, present concise reports & presentation to customers, management, program organization and teams.

 

• Excellent organizational and time-management skills.

 

• Attention to detail.

 

 

Qualifications:

 

• University degree / diploma in technology / computer science / business administration or similar relevant field
• Desirable, a certification in program or project management.

 

 

Languages:

 

• Fluent in English and knowledge of other language(s) is an asset.

 

 

Personal Qualities:

 

• Proven track record of success project delivery

 

• Basic finance skills with experience in managing project costs.

 

• Good communication skills to build up strong relationships working in virtual multi-cultural teams internationally.

 

• Ability to negotiate and a rational decision maker

 

• A self-driven and highly motivated team player able to execute.

 

• Good problem solving and analytical skills.

 

• Strong collaboration & communication skills with the ability to inspire & influence stakeholders.

 

 

 

 

Reference: 13892
Publication Date: 08-11-2024